Privacy Policy

1. Introduction

At Cluston, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or make any purchases.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Subscribe to our newsletter
• Contact our customer service
• Participate in surveys or promotions

This information may include: name, email address, phone number, shipping address, billing address, and payment information.

Phone Numbers & Contact Details

During checkout, we collect your primary phone number for order-related communication. You may also voluntarily provide an alternative phone number (e.g., your WhatsApp number or a different number you prefer to be contacted on). We use these numbers to:

• Send order updates, delivery notifications, and tracking links
• Contact you regarding your orders or account issues
• Send promotional offers, discounts, and product updates (only if you consent)

You can choose to opt in or opt out of marketing communications at any time.

Automatically Collected Information

When you visit our website or place an order, we may automatically collect certain information about your device and connection, including:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, or desktop)
• Screen resolution
• Preferred language
• Pages visited and time spent on pages
• Referring website addresses

Location Information

We collect approximate location data based on your IP address when you place an order. This may include your city, region, and country. We use this information to:

• Understand where our customers are ordering from
• Optimize our shipping and delivery services for your area
• Provide region-specific offers and promotions
• Detect and prevent fraudulent orders

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send you marketing and promotional communications (with your consent)
• Personalize your shopping experience based on your location and preferences
• Analyze customer demographics and behaviour for business insights
• Improve our website, products, and customer service
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Marketing Communications

With your explicit consent during checkout, we may use your phone number(s) and email to send you promotional offers, discount codes, new arrival notifications, and other marketing materials via SMS, WhatsApp, or email.

Opt-in required: We will only send marketing communications if you have ticked the consent checkbox during checkout or in your account settings.

Opt-out at any time: You can withdraw your marketing consent at any time by:

• Updating your preferences in Account Settings
• Replying "STOP" to any promotional SMS or WhatsApp message
• Clicking the unsubscribe link in any marketing email
• Contacting us at privacy@cluston.com

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, shipping)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Opt-out of marketing communications
• Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: