Returns & Exchange Policy
Shop with confidence - hassle-free returns within 7 days
7-Day Return
Return within 7 days of delivery
Free Exchange
Exchange for different size/color
Easy Process
Simple return request system
Return Eligibility
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of delivery for a refund or exchange, provided the following conditions are met:
Eligible for Return
- ✓ Item in original condition
- ✓ Tags and labels intact
- ✓ Unworn and unwashed
- ✓ Original packaging included
- ✓ Receipt or proof of purchase
Not Eligible for Return
- ✗ Worn or washed items
- ✗ Items without tags
- ✗ Sale/clearance items (unless defective)
- ✗ Undergarments and intimate wear
- ✗ Items purchased over 7 days ago
Important: All returns are subject to inspection. Items that do not meet our return criteria may be sent back to you at your expense.
How to Return an Item
Initiate Return Request
Log in to your account, go to "My Orders", and click "Return" on the item you wish to return. Select a reason for the return and submit your request.
Wait for Approval
Our team will review your request within 24 hours. You'll receive an email with return instructions and a return authorization number once approved.
Package Your Item
Securely pack the item in its original packaging with all tags and accessories. Include the return authorization slip in the package.
Ship the Package
We'll arrange for pickup from your address, or you can drop off the package at any of our store locations. Keep your tracking number for reference.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll be notified via email when the refund is processed.
Exchange Policy
If you'd like to exchange an item for a different size or color, please follow the return process above and select "Exchange" as your reason. We'll prioritize your exchange and ship the replacement item as soon as we receive your return.
Free Exchange: Exchanges for size or color are free of charge. We'll cover the return shipping and send the new item at no additional cost.
Refund Information
Refund Method
Refunds will be issued to your original payment method:
- Cash on Delivery: Refund via bank transfer or mobile banking (bKash, Nagad, Rocket)
- Online Payment: Refund to the original payment method (card, mobile wallet, etc.)
Refund Timeline
Once your return is received and inspected:
- Inspection: 1-2 business days
- Refund processing: 3-5 business days
- Bank/payment gateway processing: 5-10 business days
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We'll arrange for a replacement or full refund, including return shipping costs.
Important: Please inspect your order upon delivery and report any damage within 48 hours. Include photos of the damaged item and packaging to expedite the process.
Return Shipping Costs
| Return Reason | Shipping Cost |
|---|---|
| Defective/Damaged Item | Free (we cover all costs) |
| Wrong Item Received | Free (we cover all costs) |
| Size/Color Exchange | Free (we cover all costs) |
| Change of Mind | Customer responsibility |
Contact Us
Have questions about returns or exchanges? Our customer service team is here to help:
Email: returns@cluston.com
Phone: +880 1234 567 890
Hotline: 16516 (9 AM - 9 PM)
Live Chat: Available on our website