Shipping Policy
Fast, reliable delivery across Bangladesh
Free Shipping
On orders over 2,000 BDT
Secure Packaging
All items carefully packed
Fast Delivery
3-7 business days nationwide
Track Your Order
Real-time order tracking
Shipping Options
| Location | Delivery Time | Shipping Cost |
|---|---|---|
| Dhaka City | 1-2 business days | 60 BDT |
| Dhaka Metro Area | 2-3 business days | 80 BDT |
| Major Cities (Chittagong, Sylhet, Khulna) | 3-5 business days | 120 BDT |
| Other Areas | 5-7 business days | 150 BDT |
Note: Free shipping applies to orders over 2,000 BDT to any location in Bangladesh.
Order Processing
Orders are processed within 24 hours of placement (excluding weekends and holidays). You will receive an order confirmation email once your order is successfully placed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order status through our website using your order number.
Cut-off Time: Orders placed before 2:00 PM (Bangladesh Time) on business days will be processed on the same day. Orders placed after 2:00 PM will be processed on the next business day.
Delivery Information
Delivery Address
Please ensure that your delivery address is complete and accurate. We cannot be held responsible for deliveries to incorrect addresses provided by the customer.
Delivery Attempts
Our courier partner will make up to 3 delivery attempts. If delivery cannot be completed after 3 attempts, the package will be returned to us, and you will be refunded minus the shipping costs.
Signature Requirements
A signature may be required upon delivery for verification purposes. Please ensure someone is available to receive the package at the delivery address.
Tracking Your Order
You can track your order through our website by entering your order number on the tracking page. You will also receive regular updates via SMS and email about your order status.
Order Status Updates:
- Order Placed: Your order has been received and is being processed
- Processing: Your order is being prepared for shipment
- Shipped: Your order has been handed over to the courier
- Out for Delivery: Your order is on its way to you
- Delivered: Your order has been successfully delivered
Special Circumstances
Delays
While we strive to deliver within the estimated timeframe, delays may occur due to:
- Natural disasters or severe weather conditions
- Political unrest or strikes
- Public holidays
- Remote or difficult-to-access locations
- Incorrect or incomplete address information
We will keep you informed of any significant delays and work to resolve them as quickly as possible.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service within 48 hours of the expected delivery date. We will investigate the issue and arrange for a replacement or refund as appropriate.
International Shipping
Currently, we only ship within Bangladesh. We are working on expanding our services to international destinations. Please check back for updates or contact us for more information.
Contact Us
If you have any questions about shipping, please don't hesitate to contact us:
Email: shipping@cluston.com
Phone: +880 1234 567 890
Hotline: 16516 (9 AM - 9 PM)
Live Chat: Available on our website